Bookings & Payment

Deposits: Currently, no deposits are required to book any services.

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Booking: TruePenny Studio services are available by appointment only. The quickest way to schedule a treatment is through our online booking portal. Please fill out paperwork ahead of time via a link that is texted to your phone number on file 24 hrs prior to your service.

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Children: We love children, but please do not bring them to your appointment! Due to safety reasons, no children are allowed to accompany you at your appointment. We reserve the right to reschedule your appointment if a child comes with you to your scheduled appointment.

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Payment: We accept cash, Apple pay, Amex, Discover, Visa, and/or MasterCard. We do NOT accept any form of insurance, Health Savings Account payments, or gift cards (outside of TruePenny gift certificates). If any form of payment bounces back, the customer is fully responsible for any remaining balance due including any fees/fines for the returned payment.

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CANCELLATIONS, LATE ARRIVALS, & NO SHOWS

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Late Cancellation, Rescheduling and No-Show Policies: TruePenny Studio reserves the right to charge a  fee equal to 50% of the scheduled service value if not canceled or rescheduled greater than 48 hours prior to the appointment time. This fee will be invoiced via email and must be collected before booking or rescheduling an appointment.

Clients who completely miss their appointment without giving notice will be charged a cancellation fee of 75% of the total services booked.

Should you late cancel and/or miss three or more appointments, you are subject to potential termination as a client at TruePenny Studio or required to pre-pay for any service booked in the future.

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Late Arrivals: Arriving late deprives you of valuable treatment time. To avoid delaying our next guests, your treatment will end at its scheduled time, and you will be held responsible for the full treatment cost. TruePenny Studio reserves the right to refuse service if a client is later than 10 minutes to the scheduled appointment time, and the client will be charged a late cancellation/no-show fee outlined above.

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Return Policy: Products and Services

Products: Once purchased, products are non-refundable, non-returnable/exchangeable. In the circumstance of an adverse or allergic reaction to a product(s), please contact us immediately at 720-597-2191.

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Services: While we do not refund services, we want you to be 100% satisfied with your experience at TruePenny Studio. If unhappy with your service or have feedback, please write us at sara@truepennystudio.com.

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REFUNDS : SERVICES, TREATMENT PACKAGES, & DEPOSITS

Treatments & pre-paid service packages are not subject to refunds. Packages are valid for 1 year after purchase date. If you are unsatisfied with your purchased treatment package, please email us with details at sara@truepennystudio.com.